FAQ
hi99 FAQ — All Answers in One Place
All your questions about withdrawals, betting, account security, and mobile play are answered in detail below by hi99.
hi99 is a trusted online betting and casino platform in Bangladesh. Our players send in questions every day about deposits and withdrawals, cricket betting, slots, and live casino. This page organises the most frequently asked questions into four categories with clear answers. If you don't find the answer you need, contact us via 24/7 live chat or at [email protected].
Frequently Asked Questions
Withdrawals
Successful withdrawal requests at hi99 are usually processed within 10 to 45 minutes. During peak hours or high transaction periods, it may take a little longer. If you have been waiting more than 45 minutes, make sure your account details are correct and let us know via live chat.
Yes, for security reasons hi99 only processes withdrawals to bKash, Nagad, Rocket, or Upay numbers registered in the player's own name. Withdrawal requests to someone else's number cannot be approved. This keeps your money secure.
You must meet the wagering requirement before withdrawing bonus funds. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, you need to place bets totalling 15 times the bonus amount — that is ৳22,500 — before your bonus winnings become withdrawable. You can track your wagering progress in the account dashboard.
The minimum withdrawal amount at hi99 is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, and Upay. Make sure your account has sufficient balance when withdrawing and enter the correct mobile number.
hi99 currently supports withdrawals via bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. All four methods support withdrawals starting from ৳500, and processing takes up to 45 minutes.
Cricket & Sports Betting
At hi99 you can bet on BPL (Bangladesh Premier League) as well as the T20 World Cup, IPL, and international cricket matches. Betting is available both before a match starts and while it is in progress. A variety of markets are open for big matches like Bangladesh vs India.
An accumulator bet combines predictions on multiple events in one bet. If all selections are correct, the odds of each selection are multiplied together to determine the total payout, so winnings can grow significantly. However, if any one selection is wrong, the entire bet is lost.
If a match is abandoned or declared a 'no result' due to rain or any other reason, that selection is generally treated as void and the stake is returned. In an accumulator, that selection is removed and the remaining selections are settled as normal.
Decimal odds show the total return per unit staked. Example: odds of 1.85 mean a ৳100 bet returns ৳185 (profit of ৳85). Odds of 2.00 mean double your stake back. The higher the number, the less likely the outcome but the greater the potential reward.
hi99 offers a range of popular markets including match result (match winner), toss winner, first over runs, top run scorer, innings total runs, and number of wickets. Ball-by-ball markets are also available in live betting.
Account Security
The only official address for hi99 is hi99.mom. Fake sites often add extra numbers or use a different domain alongside the hi99 name. Always check the correct URL and the HTTPS lock icon in your browser's address bar. Do not log in from unfamiliar links.
No hi99 employee or representative will ever ask for your OTP, password, or mobile banking PIN. If anyone asks for this information, treat it as a scam. If you receive such a contact, report it immediately via live chat or at [email protected].
hi99 protects all personal data and financial transactions with SSL encryption. Data stored on the site's servers is kept in encrypted form and is not shared with third parties. You can find more details in our privacy policy.
If you notice unusual activity in your account, change your password immediately and contact our 24/7 live chat or email [email protected]. The support team can quickly verify your account and temporarily lock it if needed to prevent further harm.
Logging in on a public Wi-Fi network can be risky, as data on these networks is easier to intercept. Use your own mobile data or a trusted home network. Always log out properly after each session and do not save your password anywhere.
Playing on Mobile
In the event of a connection drop, the hi99 system saves the state of your session. Once you reconnect, you can continue the game session from where it left off. If the connection drops during a round in slots or a live game, your balance will be updated once the round is complete.
First, clear your browser's cache and cookies (Settings → Privacy → Clear Cache). Then refresh the page. Using the latest version of Chrome or Firefox generally gives the best performance. If your mobile data connection is weak, switch to Wi-Fi.
hi99 runs well on mobile browsers on both Android and iOS. You can also play on a desktop or laptop via Chrome, Firefox, Edge, or Safari. If you experience issues on an older operating system or an older browser version, update them.
Yes, hi99's full game library is available in a mobile browser — you can play slots, live casino, cricket betting, and Aviator without downloading a separate app. Just go to hi99.mom, log in, and choose the game you want.
Absolutely. Log in to hi99 in your mobile browser, go to the deposit section, and select bKash. Follow the instructions shown on screen to complete the payment in the bKash app. The same process applies for Nagad, Rocket, and Upay. The minimum deposit amount is ৳500.
Still have questions?
If the answers above haven't resolved your issue, hi99's support team is always here to help. Available 24 hours a day, 7 days a week — in both Bengali and English. Live chat gets you the fastest response; you can also email for more detailed matters.
Log in to hi99Live Chat
24/7 instant support. Log in to the site and start a chat.
Email Support
[email protected] — email us for detailed issues.