hi99's Privacy Policy

hi99 is a trusted online entertainment and sports betting platform in Bangladesh. We believe that protecting our users' privacy is our ethical and legal responsibility. This privacy policy ("Policy") describes what type of information hi99 collects, how that information is used, and under what circumstances it may be shared with third parties.

This policy applies to hi99's website, mobile version, and all services included within the platform. If you are under 18 years of age, do not use this platform. We emphasize that hi99 provides services only to individuals who are 21 years of age or older.

When using the hi99 platform, we may collect the following types of information:

2.1 Information You Provide Directly

When you register, create an account, or contact us, you provide the following information yourself:

• Full name and date of birth
• Email address and mobile number
• Payment-related information (such as: bKash, Nagad, Rocket, or Upay account numbers)
• Documents required for identity verification (such as: national identity card)
• Your personal preferences and settings

2.2 Automatically Collected Information

Some information is collected automatically when you visit the platform:

• IP address and device type
• Browser information and operating system
• Page visit history and session duration
• Cookie and local storage data
• Click patterns and navigation information

2.3 Transaction-Related Information

Information about your deposits, withdrawals, and betting history is stored in our system. This is used to ensure financial accountability and to prevent fraud.

hi99 uses the collected information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To manage betting, gaming, and financial transactions.
• Identity Verification: To complete the Know Your Customer (KYC) process and comply with Anti-Money Laundering (AML) policies.
• Customer Support: To resolve your issues and process complaints. Our support team is available 24/7 via live chat and email.
• Fraud Prevention: To detect unauthorized access and suspicious activity.
• Platform Improvement: Data analysis to enhance the user experience.
• Promotional Communications: Sending offers and updates with your consent — you can unsubscribe at any time.
• Legal Obligations: To comply with applicable laws and regulations.

hi99 does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technology services, and customer support. These partners receive only the information necessary to perform their designated functions and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to comply with valid court orders, regulatory authority investigations, or legal obligations.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity, however the terms of this policy will remain in effect.

4.4 With Your Consent

In any case other than those mentioned above, we will obtain your explicit consent before sharing information.

hi99 follows industry-leading standards to protect your information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Your information is stored in highly secure data centers.
• Access Control: Only authorized personnel can access the necessary information.
• Security Reviews: Regular internal security audits are conducted.
• Two-Factor Authentication: An additional verification layer for account security.
• Data Minimization Policy: Only the necessary information is collected.

However, no data transmission over the internet is completely secure. We strive to ensure maximum protection, but absolute security cannot be guaranteed.

hi99 uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential Cookies: Essential for the platform's basic functionality — these cannot be disabled.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand how the platform is used.
• Security Cookies: To prevent fraud and unauthorized access.

You can control or disable cookies through your browser settings, however this may affect the functionality of some services.

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information under certain circumstances.
• Right to Object to Processing: The right to object to the processing of your information for certain purposes.
• Data Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent for any processing carried out on the basis of consent.

To exercise these rights, email [email protected] or contact us via live chat. Our team is available 24/7 to assist in Bengali and English.

Some rights may be limited due to legal obligations or legitimate interests, such as ongoing investigations or fraud prevention requirements.

hi99 retains your information only for as long as necessary:

• Active Accounts: Complete information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for a defined period after account closure to meet legal obligations.
• Transaction Records: Retained for a set period in compliance with financial regulatory requirements.
• Log Files: Kept for a limited period for security and troubleshooting purposes.

Once the retention period has passed, information is securely deleted or anonymized.

hi99 firmly believes that online gambling and betting platforms are for adults only. We do not knowingly collect or process the information of any individual under the age of 21.

Age verification measures are in place at the time of registration. If we learn that information of a minor has been collected, that information will be immediately deleted and the associated account will be closed.

If parents believe their child has registered on this platform, please contact us.

The hi99 platform may contain links to third-party services, such as payment gateways or game providers (world-class providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe). These third parties have their own privacy policies and hi99 is not responsible for those policies.

We recommend that you read the privacy policy of any third-party service before using it.

hi99 reserves the right to update this privacy policy as needed. If changes are made:

• The updated policy will be published on the platform.
• For significant changes, a notification will be sent via email or on the platform.
• Continued use of the platform after changes will be considered your agreement to the new policy.

We advise you to review this policy regularly.

This privacy policy is governed by the applicable information technology and digital security laws of Bangladesh. Any disputes arising from this policy will be settled in the courts of Bangladesh.

hi99 is committed to ensuring digital fairness and fair play as a safe and reliable platform.