hi99 Terms & Conditions

Registration Eligibility

To open an account on hi99, the following conditions must be met:

• You must be at least 21 years old. hi99 may request a valid ID at any time for age verification.
• You may open only one account in your own name and with your own details. Multiple accounts by the same person are strictly prohibited.
• All information provided at registration must be true, accurate, and complete. Providing false information will result in account termination.
• You must play for yourself using your own funds — playing on behalf of others or using third-party funds is prohibited.
• Registration is not permitted from any jurisdiction where hi99 is prohibited.

Verification Process

hi99 may request a national ID card, passport, or other valid document for identity verification at any time. hi99 reserves the right to hold withdrawals until verification is complete. Refusing to submit identification may result in the account being temporarily or permanently closed.

Password & Login

It is your responsibility to keep your account login details (username and password) completely confidential. hi99 will never ask for your password by phone, email, or chat. If anyone asks for your password, it is a fraud attempt — notify the hi99 support team immediately.

• Use a strong, unique password and change it regularly.
• Always log out after using a public or shared device.
• If you suspect unauthorized access to your account, notify us immediately at [email protected].
• You are responsible for all activity that occurs in your account — hi99 is generally not liable for transactions made without your authorization.

Deposit Rules

You can deposit funds on hi99 via bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳500. Funds will be credited to your account only after the deposit is successfully confirmed.

• Deposited funds must come from your own verified payment account.
• Deposits from third-party accounts are prohibited; such transactions will be cancelled.
• If you experience any issue with the deposit process, contact us immediately via live chat or at [email protected].

Withdrawal Rules

The minimum withdrawal amount is ৳500. Approved withdrawals from a successfully verified account are generally processed within 10–45 minutes.

• Withdrawal requests can only be made to the same payment method used for the deposit.
• Bonus winnings cannot be withdrawn until the wagering requirement of any active bonus has been met.
• hi99 reserves the right to delay or suspend a withdrawal if identity verification is not complete or required documents are missing.
• If fraud or a rule violation is suspected, hi99 may hold a withdrawal and conduct an investigation.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000.

• Each user may receive the welcome bonus only once.
• To receive the bonus, the first deposit must be made within the specified time after registration.
• Not all games can be played with bonus balance — hi99 will determine which games are eligible for bonus use.

Wagering Requirement

The wagering requirement for the welcome bonus is 15 times the bonus amount (on the bonus only — not on the deposit amount).

• If a withdrawal is requested before wagering is complete, the bonus and any winnings earned from it will be forfeited.
• Bonuses must be used within the time period set by hi99; once expired, the bonus will be cancelled automatically.
• hi99 reserves the right to modify or withdraw any bonus offer at any time if deemed necessary.

VIP & Cashback

hi99's VIP program has four tiers, each with a weekly cashback:

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.4%
• Gold — weekly cashback up to 0.6%
• Platinum — weekly cashback up to 0.8%

You can advance to a higher VIP tier through regular and active play. The benefits and conditions of each tier are determined by hi99.

General Gaming Rules

All games on hi99 are operated fairly. Each game has its own rules and RTP (Return-to-Player). To ensure fair play, hi99 uses software from accredited game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.).

• Game outcomes are controlled by a Random Number Generator (RNG) — neither hi99 nor the user can influence the result.
• If a game is left incomplete due to a technical error, hi99 will resolve it in accordance with its policy.
• hi99 is not responsible for any loss incurred by the user due to an internet connection failure.

Sports Betting

The sports betting section allows bets on various cricket matches (BPL, T20 World Cup, IPL), football (FIFA), kabaddi, and other sports.

• Odds offered on sports are subject to change — the odds displayed at the time of confirmation are final.
• If an event is cancelled or postponed, bets will be settled in accordance with hi99's policy.
• hi99 reserves the right to investigate suspicious bets or outcomes and may hold payment pending investigation.

Strictly Prohibited

Any of the following activities are strictly prohibited on hi99. Violations may result in permanent account closure and balance forfeiture:

• Creating or operating multiple accounts.
• Using any strategy intended to exploit the bonus system (bonus abuse).
• Using automated software, bots, scripts, or artificial intelligence to play games or place bets.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to access another user's account or stealing account credentials.
• Attempting to breach the platform's security systems.
• Harassing or engaging in offensive behavior toward other users.
• Creating or operating an account using false or fraudulent information.

hi99's Limits of Liability

hi99 always strives to provide a safe and reliable service. However, hi99 will not be held liable for any loss arising from the following circumstances:

• Loss caused by the user's own actions or negligence.
• A game remaining incomplete due to loss of internet connection or a technical error.
• Failure of third-party software or services.
• Events beyond hi99's control (natural disasters, cyberattacks, etc.).
• Loss resulting from providing false information or failing to keep an account secure.

hi99 reserves the right to temporarily suspend any part of its service at any time. In the case of significant changes, users will be notified in advance where possible.

Data Collection & Use

hi99 uses SSL encryption to protect users' personal information. Collected data is used solely for providing the service, verifying identity, and ensuring security. For more details, please read our Privacy Policy.

• hi99 does not sell personal information to third parties.
• hi99 may be required by law to provide information to the relevant authorities when legally obligated.
• Details on the use of cookies can be found in the Privacy Policy.

Terms & Conditions Updates

hi99 reserves the right to amend these terms and conditions at any time. In the case of significant changes, a notice will be published on the site or sent to the registered email address. Continued use of the platform after any changes will be considered acceptance of the new terms.

Safe Gaming

hi99 places the highest importance on responsible gaming. This platform is intended solely for individuals aged 21 or above. Gaming is a form of entertainment — never treat it as a source of income.

• Avoid placing bets beyond your means.
• Avoid the tendency to place more bets in an attempt to recover losses.
• Contact our support team to set deposit limits, session time limits, or for self-exclusion.
• If you have a gaming problem, seek advice from a trusted organisation for professional assistance.

For more details, please read our Responsible Gaming page.

Complaints Process

If you have a dispute regarding a transaction, game result, or the service, please follow the process below:

• First Step: Contact us directly via live chat or at [email protected]. Provide a detailed description of the issue, screenshots, and any relevant information.
• Review: hi99 will review the complaint and gather the necessary information. Complex matters may take some time to investigate.
• Resolution: Once the investigation is complete, hi99 will communicate its decision. hi99's decision will be considered final.

Support Channels

hi99 provides support in Bengali and English 7 days a week, 24 hours a day. Contact us through any of the channels below:

• Live Chat: Get instant support via the live chat button on the site.
• Email: [email protected]

If you have any questions or need clarification about the terms and conditions, do not hesitate to contact us. hi99's support team is always here for you.