hi99's Commitment to Responsible Gaming
Enjoy entertainment within your limits — your safety and mental well-being are our top priority.
Our Responsibility Pledge
hi99 believes that online gaming and betting can be an enjoyable form of entertainment — when approached mindfully and in a controlled way. We want every member to play in a safe and healthy environment. That is why hi99 treats responsible gaming not merely as a policy, but as the core foundation of our platform.
Gambling or betting should never be considered a source of income. It is a recreational activity where winning and losing are both normal outcomes. Play within your budget, do not chase losses, and always stay aware of your mental state.
hi99 provides you with a number of tools and resources so you can always stay in control. Learn more below.
Tools & Features to Stay Safe
Self-Exclusion
If you feel that gaming is getting out of control, you can close your account for a set period of time. The hi99 support team will help you through this process.
Deposit Limit Setting
You can set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately and can be changed through our support team if needed.
Time-Out Feature
Use the time-out feature when you want to take a short break. It is possible to temporarily pause play for anywhere from 24 hours to several weeks.
Age Verification (21+)
hi99 is for users aged 21 and above only. Age verification is mandatory at registration. Accounts belonging to underage users are closed immediately.
Round-the-Clock Support
For any questions or assistance regarding responsible gaming, contact us via 24/7 live chat or email at [email protected].
Gaming History Review
View your betting and deposit history from your account at any time. Analyse your spending patterns and make informed decisions as needed.
Warning Signs of a Problem
Seek help right away if you notice any of the following signs in yourself:
- Feeling a strong urge to keep playing in order to recover losses after a losing streak
- Hiding your gaming activity from family or friends
- Betting money borrowed from others or taken from savings beyond your set budget
- Feeling restless, irritable, or frustrated when unable to play
- Prioritising betting over work, studies, or family responsibilities
- Being unwilling to acknowledge financial losses from betting
Important Warnings
Betting is never a reliable source of income. Every bet carries financial risk. Keep the following in mind:
- Only bet money whose loss would not affect your daily life.
- Avoid betting under the influence of alcohol or drugs, or when under mental stress.
- Betting is for entertainment — it is not a solution to financial problems.
- Strictly follow the time and money limits you set for yourself.
How to Use the Safety Tools
Log in to your account
Log in to your account at hi99 and go to the "Account Settings" section. You will find the responsible gaming options there.
Set Your Limits
Set a daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately.
Take a Break or Pause Your Account
Take a time-out whenever you feel the need. Options are available from 24 hours up to a longer-term break. If you want self-exclusion, let the support team know.
Contact Support
Use hi99's 24/7 live chat or email ([email protected]) in any situation. Our team is ready to assist in both Bengali and English.
Healthy Gaming Habits
Follow the habits below for an enjoyable long-term experience at hi99:
- Set a specific budget for yourself before you start playing and stick to it.
- Set a fixed time limit for playing — playing for hours on end is not healthy.
- Take regular breaks, spend time with family, and pay attention to other hobbies and activities.
- Do not place bet after bet trying to recover lost money — this generally makes the situation worse.
- Never use betting as a way to relieve stress or sadness.
- Let someone you trust — a family member or friend — know about your gaming. Transparency is a sign of healthy habits.
- Actively use the safety tools provided by hi99 — they are there for you.
Protection for Minors
hi99 is a platform for users aged 21 and above only. Keeping minors protected from online gambling is our firm policy.
If there are minors in your household, take the following steps:
- Use child-protection filter software on your devices.
- Never leave your hi99 account password within reach of children.
- Do not allow children access to devices where you are logged in.
- If anyone attempts to open an account using a minor's identity, notify us immediately.
21+ Age Requirement
To open an account at hi99, you must be at least 21 years old. The age verification process is mandatory, and failure to comply will result in the account being closed.
Contact Us for Help
If you feel that you or someone you know is struggling with a gambling problem, do not delay — seek help. At hi99 we offer support with empathy and without judgement.
Live Chat
Our support team is active on live chat 24 hours a day, 7 days a week. Assistance is available in both Bengali and English.
Email Support
Send any responsible gaming requests to: [email protected] — we aim to respond as soon as possible.
Enjoy Responsibly
Explore our game categories today for a safe and enjoyable experience at hi99.